This website has been designed to help you make full use of the many services that our practice has to offer.
Summary Care Records
Today, records are kept in all the places where you receive care. These places can usually only share information from your records by letter, email, fax or phone. At times, this can slow down treatment and sometimes make it hard to access information.
Summary Care Records have been introduced to improve the safety and quality of patient care. Because the Summary Care Record is an electronic record, it will give healthcare staff faster, easier access to essential information about you, and help to give you safe treatment during an emergency or when your GP surgery is closed. (For more information, please see our Useful Patient Information section).
Using information about the care you have received enables those involved in providing care and health services to improve the quality of care and health services for all.
NHS England has therefore commissioned a programme of work on behalf of the NHS, Public Health and Social Care Services to address gaps in information. The aim is to ensure that the best possible evidence is available to improve the quality of care for all. (For more information please see our Useful Patient Information section).
Patient Experience Survey 2013-14
The survey is now closed. Thank you to all who took part.
The results of the patient experience survey 2013-14 can be viewed here. The Patient Participation Group Report 2014 which includes details of the discussion and conclusions arising from the results of the survey can be viewed here.
Bushloe End Surgery has an active PPG that meets roughly every 6 weeks in the surgery. We are always keen to recruit new members and if you would like details of the next meeting please contact Robert Whitehead (e-mail firstname.lastname@example.org
or 0116 257 8024). By being involved you can help to determine how we deliver primary care services - your surgery needs you!
Book appointments and repeat medication via an app to your smartphone for details click here.
The new NHS 111
service is now available to all our patients. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones – just dial 111. This service will
- replace the old out-of-hours phone number - you should dial 111 if you need medical advice when the surgery is closed.
- replace NHS Direct -, you should dial 111 if you need health information or advice
- help you to access the correct local urgent health care service if you need urgent care, at any time.
You can call 111 when you need medical help fast but it’s not a 999 emergency. When you call 111, a trained adviser will ask you questions to find out what’s wrong, give you medical advice and direct you to someone who can help you, like an out-of-hour doctor or a community nurse.
Bushloe End Surgery supports
To donate any unused medicines to InterCare charity please bring un-opened boxes to the surgery and we will arrange collection by Intercare. Visit the InterCare website at http://www.intercare.org.uk/
to learn more about this charity and the work it does to recycle unused patient medicines returned via GP practices to save lives in Africa. To date InterCare has recycled over £10 million of unused medicines, more than £775,000 in 2011 alone.